FAQ - Shipping
We do not offer any deals on shipping; our delivery partners set the rates and cannot be negotiated.
If you have selected a courier option, you will receive an email directly from the courier.
Royal Mail domestic UK post you will also be emailed directly from Royal Mail.
An email with tracking information will be sent directly from HFC for any other shipping service.
If you haven’t received a tracking email, please check your spam folder first (this is a common problem) and then contact us at here.
Contact us immediately. We can change it only before dispatch; a different country or area may require cancellation and a new order. Changes are not guaranteed.
Contact us before ordering or immediately afterwards. We can arrange a requested dispatch date, but cannot guarantee a delivery date.
Contact us immediately. We prepare orders quickly, so changes and cancellations cannot be guaranteed. State any additions or substitutions you would like to make, but please check that any additional parts you would like to order are in stock - by using the website.
Custom-made or specially ordered products, including made-to-order inductors, may not be cancellable. If the order has shipped, our Returns Policy applies.
We cannot give you exact costs when importing items. These charges differ between countries and shipping options. Even if you pre-pay taxes and duties, you may be subject to an additional handling or customs charge on import.
Please contact us at sales@hificollective.co.uk if you would like to collect your order.
The premises are open from 9:30 to 17:00 for collection. But do not arrive unannounced, as we may not have your order prepared.
Please use the shipping calculator on the Cart page after adding specific items to your cart. This will give you the exact shipping cost to your location (excluding any duties and fees).
Please read our Notes on Shipping before contacting us, as a certain period must lapse before we can act. We cannot do anything to speed up a parcel in transit or influence customs to fast-track processing.
It is also advisable to contact your local post/courier service centre first to see if they can give you any further information.
Delays do occur. Please be patient. In our experience, 99% of orders do arrive. Please keep checking the tracking information for updates.
If you think for some reason your parcel is missing read our Notes on Shipping.
Yes, we ship internationally, with very few exceptions. Please use the shipping calculator on the Cart page to see about shipping to your location.
No. There is no minimum order value or quantity.
If you refuse delivery of a shipment without prior agreement with us, we will refund the cost of the parts when we receive them back, but we will be forced to deduct the cost of the return from the refund.
Be aware that couriers charge high fees for returning refused shipments. This may result in you owing us money.
Yes, unfortunately, FedEx, DHL, and UPS charge out-of-area fees for tens of thousands of zip codes worldwide. After years of absorbing these costs, we are now required to pass them on to the customer.
These can differ depending on your location, and we are unaware of these costs until we ship your order. We will contact you as soon as we are aware of these costs and strive to provide a cheaper alternative if it is available.
Yes, where the selected service accepts PO Boxes. Enter the PO Box as the delivery address and check the available services at checkout.
If you are located within the UAE and select a postal service (Airmail, Tracked or Tracked/Signed) you must provide a PO Box. Otherwise, the parcel will not be delivered.
Global Mail is temporarily suspended for EU deliveries and has been replaced by FedEx FIC. Import VAT and duty must be prepaid where applicable; this usually speeds customs clearance and delivery.
The basket shows available delivery services and the initial shipping cost for your address. Import charges are separate unless checkout says they are prepaid. Remote or extended-area surcharges may be added when the shipment is booked; we’ll contact you before dispatch if one applies.
Check tracking updates, your junk folder, neighbours and local depot. If the parcel is still missing after the timeframe in our Shipping Policy, contact us and we’ll investigate. Courier delays are assessed case by case.
If you are within the EU, you can prepay VAT and duties. Please read the Notes on Shipping for more information and details regarding exceptions.
You will have to pay VAT at your local rate. This can be paid when checking out (exceptions apply), or your country's customs will ask for payment on import.
Global Mail is temporarily suspended for EU deliveries and has been replaced by FedEx FIC. Import VAT and duty must be prepaid where applicable; this usually speeds customs clearance and delivery.