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Returns

Return information

In the event that you wish to return an order or part of an order then please notify us by e-mail, info@hificollective.co.uk. We would only accept items that are in good condition, unused and not soldered. If you have received items that arrive in a damaged condition or are faulty then please notify us by e-mail.

Please package all items with appropriate packing so we receive them in good condition. The processing of any returns will be severely delayed if not accompanied by a cover note so always include a cover note with the parcel detailing the following:

  • Your invoice number
  • Your name and address
  • Reason for return
  • What you wish us to do with the return (refund, replace, etc)

Please send to

Hi-Fi Collective Ltd
9 Westbury Lane
Newport Pagnell
Buckinghamshire
MK16 8JA
United Kingdom

With items that you are returning for the simple reason that you no longer require them then please use a trackable service as we will not refund you if the parcel gets lost. Also note that for customers outside the EU mark the package as RETURNED ELECTRONIC ITEMS and mark them with a low value. All duty charges incurred will be passed onto you, the customer if these duty charges are too high.

For faulty or damaged items please send by a standard, low cost service, without tracking and / or insurance to keep costs to a minimum. If the reason for return is our fault then we will refund you the return carriage costs (proof of costs required). Also note that for customers outside the EU mark the package as FAULTY ITEMS and mark them with a low value.

Kind regards

Hi-Fi Collective Ltd

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