Return information

Thank you for your order, In the event that you wish to return an order or part of an order then please notify us by e-mail, We would only accept items that are received unused and not soldered. If you have received items that arrive in a damaged condition or are faulty then please notify us by e-mail.

Please note that our return policy allows for returns within a 90-day window from the date of delivery. It is important to verify that all returned parts fall within this specified timeframe. Any parts returned outside of this 90-day window are not eligible for a refund, and the cost of returning such parts to you would be your responsibility.

Please note we DO NOT DO EXCHANGES. We simply refund you for the parts that you have returned via the same method that you paid for them. You will need to make a new order for the correct parts if you ordered incorrectly. The only exception for replacing parts would be if the parts were sent in error or if they are damaged and/or faulty.

Please also, NOTE we do not offer refunds on inductors. The items are made to order as such we would not resale.

Please package all items with appropriate packing so we receive them in good condition. The processing of any returns will be severely delayed if not accompanied by a cover note. Please include a cover note with the parcel detailing the following:

  • Your name and address
  • Reason for return
  • What you wish us to do with the return (refund, replace, etc)

Please send to

Hi-Fi Collective Ltd
Unit 47 Potters Lane
Kiln Farm, Milton Keynes
MK11 3HQ
United Kingdom

tel: 00 44 (0)1908 635953    

With items that you are returning for the simple reason that you no longer require them then please use a trackable service as we will not refund you if the parcel gets lost. Also note that for customers outside the EU mark the package as RETURNED ELECTRONIC ITEMS and mark them with a low value. All duty charges incurred will be passed onto you, the customer if these duty charges are too high.

For faulty or damaged items please send by a standard, low-cost service, without tracking and/or insurance to keep costs to a minimum. If the reason for the return is our fault then we will refund you the return carriage costs (proof of costs required). Also, note that for customers outside the EU mark the package as FAULTY ITEMS and mark them with a low value.

Please be aware that the refund will be processed to the original payment method. Paypal or debit/credit card payments, including Apple Pay and Google Pay, could take up to 5-10 days for the funds to appear in your account.

Kind regards

Hi-Fi Collective Ltd

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