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Notes on Shipping

Many thanks for using Hi-Fi Collective Ltd. and placing your valued orders with us. We offer several methods of shipping for sending your parcel. For your information please read the relevant section.

 

GENERAL NOTES ON SHIPPING:
When choosing your shipping service, we provide delivery time scales for the courier services, these reference working days.  As long as all the items you have ordered are in stock and we have enough time to prepare we will ship the same day. We do not ship orders on Weekend days or Bank Holidays, UK Bank Holidays are listed here.

 

Fedex and DHL:

The transit time will be displayed on your order, though please note that in certain remote locations the transit times can be an additional day. You will have received an e-mail direct from the shipper detailing your tracking number. The cut off time to send FEDEX parcels is 12.15pm and for DHL it is 3.30pm. You can track FEDEX parcels here https://www.fedex.com/apps/fedextrack/?action=track and DHL parcels here https://www.dhl.co.uk/en/express/tracking/tracking_tools.html

 

DPD:

The transit times will be displayed on your order, you will have received an e-mail and / or text from DPD detailing your tracking number. Please note: DPD is a Monday to Friday business day service. The cut off for the 1-day service is generally around 3 pm. You can track your parcel here: https://www.dpd.com/tracking

 

1st Class Post:

A UK non-trackable service. Royal Mail aims to deliver the next working day, but it can take longer. The cut off time to send 1st Class is 4.00pm. If your parcel is delayed please check with neighbours or your local postal depot. You may have been out during the attempted delivery. You postman may have neglected to card you.

 

TRACKED 24:

A UK trackable servic, please note it is only trackable once it has been delivered.  Royal Mail aims to deliver the next working day, but it can take longer. The cut off time to send TRACKED 24 is 4.00pm. You will receive an e-mail directly from the Royal Mail once the parcel is out for delivery and again once it has been delivered. You can track here: https://www.royalmail.com/track-your-item#/

 

SPECIAL DELIVERY:

A UK trackable service that Royal Mail "guaranteed to deliver the next working day.". If we dispatch your order on Friday, we will endeavour to use Royal Mail`s Saturday Special Delivery service. The cut off time to send SPECIAL DELIVERY is 4.00pm. You will receive an e-mail with your tracking number directly from the Royal Mail. You can track here: https://www.royalmail.com/track-your-item#/

 

AIRMAIL:

An un-trackable international postal service that generally takes 5 to 12 days depending on your location. It will generally be delivered by your country`s local postal service as listed here: http://postoffice.com/

 

If you feel your parcel is delayed it may have been out when your delivery was attempted so please contact your local delivery office. Also if you reside outside the EU your parcel may be delayed at customs clearance.

 

AIRMAIL SIGNED / TRACKED / TRACKED & SIGNED:

A trackable service that generally takes 5 to 12 days depending on your location. You will receive a "Dispatched" e-mail from Hi-Fi Collective stating your tracking number. You can track your parcel here https://www.royalmail.com/track-your-item#/

On this tracking page, it will have a link to the Royal Mail`s delivery partner, the link is called "Continue Tracking", please click this for more tracking information.

 

If you feel your parcel is delayed it may have been out when your delivery was attempted so please contact your local delivery office. Also if you reside outside the EU your parcel may be delayed at customs clearance.

 

DELAYED & LOST PARCELS:

The Hi-Fi Collective team pride ourselves on providing excellent customer service. We lose very few parcels but on the very rare occasion that we do, we do all we can to locate any lost parcels. We operate, in line with Royal Mail's policy, a 30 day wait period for delivery on all parcels (excluding courier services). We do ask you to be patient, which we appreciate, as the Postal services do suffer delays for various reasons out of our control. The Postal service/s tracking system/s are not as efficient and accurate as FEDEX, DHL or DPD so if you require a quicker delivery please consider the courier services.

 

Many thanks,

Hi-Fi Collective Ltd.

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