Notes on Shipping / Shipping Policy

 

Many thanks for using Hi-Fi Collective Ltd. and placing your valued orders with us. On this page, you will find all current and relevant shipping information:

General notes on shipping:

As long as all the items you have ordered are in stock (excluding inductors) and we have enough time to prepare your order, we will endeavour to dispatch your order the very same day. Please see the cut-off times below. We do not process or dispatch orders on Weekends, UK Bank holidays or UK Public holidays. UK Bank Holidays and Public holidays are listed here.

Notes on Brexit:

As of the 1st January 2021 the UK has left the EU. As a result, when shipping orders to EU addresses, customers will no longer be charged UK VAT by HiFi Collective. Please see 'Import VAT / Duties / Charges' below for information on import charges.

 

Import VAT / Duties / Charges

Import VAT/Duty/Charges

For customers who reside outside the UK, you may be liable to pay local taxes (VAT), import duties and a handling charge once the parcel arrives into the country, payable to the countries customs department through the carrier. HiFi Collective will not pay these charges.

 

Courier & Postal Services

We offer several methods of shipping for sending your parcel. For your information please read the relevant section.

DPD UK (Recommended):

  • UK trackable service
  • One of our recommended courier shipping services for a quicker delivery, UK.
  • 1:00 pm (GMT) cut-off time for same-day dispatch
  • Email notification directly from DPD with tracking number & updates, also trackable here: https://www.dpd.co.uk/service/

Estimated delivery time: Next business day delivery service (aim, not guaranteed)

 

FedEx UK (Recommended):

  • UK trackable service
  • One of our recommended courier shipping services for a quicker delivery, UK.
  • 12:30 pm (GMT) cut-off time for same-day dispatch
  • Email notification directly from FedEx with tracking number & updates, also trackable here: https://www.fedex.com/fedextrack/

Estimated delivery time: Next business day delivery service (aim, not guaranteed)

 

FedEx International Priority** (Recommended):

  • Our recommended courier shipping service for quicker delivery, Worldwide.
  • Dedicated FedEx Customs channel for quicker clearance
  • 12:30 pm (GMT) cut-off time for same-day dispatch
  • Email notification directly from FedEx with tracking number & updates, also trackable here: https://www.fedex.com/fedextrack/

Estimated delivery time: 1 – 4business days (aim, not guaranteed), dependent on your location - please check your order confirmation for estimated time scales.

 

FedEx International Economy** (Recommended):

  • Our recommended courier shipping service for quicker delivery, Worldwide.
  • Dedicated FedEx Customs channel for quicker clearance
  • 12:30 pm (GMT) cut-off time for same-day dispatch
  • Email notification directly from FedEx with tracking number & updates, also trackable here: https://www.fedex.com/fedextrack/

Estimated delivery time:  4 – 7 business days (aim, not guaranteed), dependent on your location - please check your order confirmation for estimated time scales.

 

**Additional costs – FedEx

“Out of Delivery Area” surcharge

Due to the vast coverage of FedEx deliveries, there may be on occasion a postal area that falls outside of FedEx’s “delivery area”. If the shipping address listed falls outside of this area, there may be a surcharge to pay in addition to the FedEx cost paid at checkout. We will communicate directly with you via email to settle this balance prior to shipping your parts.

International returns

Should customers refuse any International shipments at the point of delivery, the parcel will be returned to HFC. This incurs a charge of £25.00, to cover return transit, which will be deducted from the refund amount.

 

Royal Mail 24 (1st Class Post)

  • A UK non-trackable service
  • 3:30 pm (GMT) cut-off time for same-day dispatch

Estimated delivery time: Next business day (aim, not guaranteed)

 

Royal Mail Tracked 24:

  • A UK trackable-at-delivery service
  • 3:30 pm (GMT) cut-off time for same-day dispatch

Estimated delivery time: Next business day (aim, not guaranteed)

 

Royal Mail Tracked 48:

  • A UK trackable-at-delivery service
  • 3:30 pm (GMT) cut-off time for same-day dispatch

Estimated delivery time: 2-3 business days (aim, not guaranteed)

 

Royal Mail Special Delivery:

  • A UK Fully trackable next business day service
  • Friday dispatch for Saturday delivery option
  • 3:30 pm (GMT) cut-off time for same-day dispatch
  • Email notification from Royal Mail with tracking number & updates, also trackable here: https://www.royalmail.com/track-your-item#/

Estimated delivery time: Guaranteed by 1pm, next business day delivery service (aim, not guaranteed).

 

Royal Mail Airmail International Priority:

  • An international non-trackable postal service
  • Delivered by one of Royal Mail's International delivery partners found here: http://postoffice.com/
  • 3:30 pm (GMT) cut-off time for same-day dispatch

Estimated delivery time: 7 to 21 (calendar) days depending on your location (aim, not guaranteed, excluding time spent in Customs)

 

Royal Mail International Airmail Signed For / Tracked / Tracked & Signed For (Recommended):

  • An International trackable postal service
  • Delivered by one of Royal Mail's International delivery partners found here: https://www.royalmail.com/sending/international/international-tracked-signed/delivery-partners or  http://postoffice.com/
  • 3:30 pm (GMT) cut-off time for same-day dispatch
  • Email notification directly from HiFi Collective with tracking number link, also trackable here: https://www.royalmail.com/track-your-item#/
  • International Airmail Signed For - Only trackable in the UK and at delivery.

Estimated delivery time: 7 to 21 (calendar) days depending on your location (aim, not guaranteed, excluding time spent in Customs)

 

Delayed & lost parcels:

 

***Due to Brexit (Customs clearance) and the ongoing Covid-19 pandemic and its effects around the world, delivery delays are expected. Some destinations are more affected than others. We really do appreciate your patience when waiting for your parcels to reach you.***

 

The Hi-Fi Collective team pride itself on providing excellent customer service, so we will endeavour to assist with any issues that you may have with your shipment.

If your parcel is delayed please take the following steps before contacting us:

  1. Please allow for the Estimated delivery time to pass - any emails received during this time will not be responded to
  2. Check with neighbours, in case the parcel has been delivered there.
  3. Check with your local postal depot (you may have missed a delivery attempt).
  4. Check with Customs (if applicable) - they may be awaiting payment for import charges 

 

Our Non-delivery promise

Very few shipments are lost and are simply held up in transit. On the very rare occasion that your parcel is not delivered, consideration will be given on a case-by-case basis for opening an investigation with the carrier. The following Non-delivery timeframes have been set out as follows (excludes courier shipments):

  • UK deliveries = 10 business days / 2 calendar weeks
  • Non-UK deliveries = 30 business days / 6 calendar weeks

Should we look to re-send any parts (at our expense), all Non-trackable orders will need to pay to upgrade the shipping to a trackable service (at the customers expense).

Many thanks,

Hi-Fi Collective Ltd.

 

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