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Customer Service

 

Shipping Policy

Detailed shipping information for orders placed. It covers dispatch times, transit times, Brexit implications, import VAT and duties, pre-payment options for EU customers, handling of non-stock items, and procedures for delayed or lost parcels, including non-delivery timeframes.
 

Repairs & Upgrades

We are happy to advise customers with parts selection for their upgrades and builds however we are just too busy to take on the physical work in-house. So for those who are looking to get their equipment repaired or upgraded please consult the following list of Hi-FI Collective recommended engineers. Please contact them directly.
 

Product Returns

Outlined the return policy for Hi-Fi Collective Ltd, specifying conditions for returns, refund procedures, and instructions for returning items.

Top FAQ questions

Can I add items to my order before it is shipped?
If you’d like to order additional items, please email us at sales@hificollective.co.uk about adding them to your order.
What is the cost of shipping the order to my location?
Please use the shipping calculator on the Cart page after adding specific items to your cart. This will give you the exact shipping cost to your location (excluding any duties and fees).
Can I pre-pay Import VAT and Duty for my order?
If you are within the EU, you can prepay VAT and duties. Please read the Pre-payment of Duties & Taxes article for more information and details regarding exceptions.

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