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FAQ - Support

How do I change the email address on my account?

Contact us from both the current and new email addresses. If you cannot access the current address, contact us and we’ll explain the verification steps.

What methods can I pay by, and are they secure?

Payments can be made securely through Paypal, Stripe (debit or credit card), or by bank transfer, all of which are protected by SSL encryption. You can pay using GBP, EURO or USD. Available options appear at checkout, and you should never send card details by email.

Do you offer trade accounts?

If you are a manufacturer within the audio trade, please get in contact with us at here.

How do I create an account?

Click HERE to register for an account. You must enter a valid email address to activate your account.

Where can I find my invoice?

Log in to your HFC account, open Recent Orders and select View or Print beside the order. If the invoice is missing or you cannot access the account used, contact us.

How can I enter a discount coupon?

Before starting the checkout process, enter your coupon code in the 'Coupon' field on the Cart page  It is essential that you apply the code before completing the purchase, to receive the discount.

For detailed instructions on correctly entering a coupon code, see this article.

How do I use a coupon code?

Enter the code in the Coupon box on the Cart page before checkout, then select Add. Check the discount appears before paying. If it does not work, consult this article here.

What guarantee do you offer on your products?

We do not offer any formal guarantee on our products. We are a reseller, and manufacturers may offer their own guarantees or warranties. Contact us for further information.

What if an item arrives damaged or faulty?

Contact us as soon as possible and before returning anything. We’ll explain the next step under our Returns Policy. Keep proof of any return postage.

How do I return an item?

That’s no issue. As long as the parts are unused, unsoldered, and in their original packaging, they can be returned up to 90 days after the original purchase date.

Please notify us by email that you are returning the parts and please read the Returns page for complete instructions.

How long does it take to process returns?

Once we receive your return, we will process it in 1-3 working days. Exceptions apply if we are understaffed or busy. Once the return has been processed, you will receive an email from our returns department.

Please follow the instructions on the Returns page to ensure we can process your return efficiently.

Can billing information be changed/updated after the order is completed?

Billing information can be updated, but only on a case-by-case basis.

We advise you to get in contact with us before the order is shipped at here.

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