Notes on Shipping
Many thanks for using Hi-Fi Collective Ltd. and placing your valued orders with us. We offer several methods of shipping for sending your parcel. For your information please read the relevant section.
***Due to Brexit and the ongoing Covid-19 crisis and its effects around the world, delivery delays in addition to the timescales laid out below are expected. Some destinations are heavily affected, some not at all. We really do appreciate you allowing more time than usual for your parcels to reach you.***
NOTES ON BREXIT:
As of the 1st January 2021 the UK has left the EU. As a result, all EU customers will no longer be charged UK VAT by HiFi Collective. Please be aware that EU customers may be liable to pay VAT, import duties and possibly a handling charge once the parcel arrives in their country. This would be payable to the countries customs department. As the UK and EU settle into this new arrangement delays are occurring due to changes in the border policies.
GENERAL NOTES ON SHIPPING:When choosing your shipping service, we provide delivery time scales for the courier services, these reference business days. As long as all the items you have ordered are in stock and we have enough time to prepare we will ship the same day. We do not ship orders on Weekend days or Bank Holidays, UK Bank Holidays are listed here.
For customers who reside outside the UK, you may be asked to pay additional import duties and taxes before the shipment is delivered to you. These charges are your responsibility and are not covered by the shipping fee paid when you made your order. Hi-Fi Collective will not pay this fee.
The transit time will be displayed on your order, though please note that in certain remote locations the transit times can be an additional day. You will have received an email direct from the shipper detailing your tracking number. The cut-off time to send FedEx parcels is 12:30 pm. You can track FedEx parcels here https://www.fedex.com/apps/fedextrack/?action=track
The transit times will be displayed on your order, you will have received an e-mail and/or text from DPD detailing your tracking number. Please note: DPD is a Monday to Friday business day service. The cut off for the 1-day service is generally around 2:30 pm. You can track your parcel here: https://www.dpd.com/tracking
ROYAL MAIL 24
A UK non-trackable service. Royal Mail endeavour to deliver the next business day, but it can in some cases take longer. The cut off time to send Royal Mail is generally 4:00 pm. If your parcel is delayed please check with neighbours or your local postal depot. You may have been out during the attempted delivery. Your postman may have neglected to card you.
A UK trackable service. Please note it is only trackable once it has been delivered. Royal Mail aims to deliver the next business day, but it can take longer. The cut off time to send TRACKED 24 is generally 4:00pm. You will receive an email directly from the Royal Mail once the parcel is out for delivery and again once it has been delivered. You can track here: https://www.royalmail.com/track-your-item#/
A UK trackable service that Royal Mail "guarantee to deliver the next business day". If we dispatch your order on Friday, we will endeavour to use Royal Mail's Saturday Special Delivery service. The cut off time to send SPECIAL DELIVERY is generally 4:00 pm. You will receive an email with your tracking number directly from Royal Mail. You can track it here: https://www.royalmail.com/track-your-item#/
AIRMAIL INTERNATIONAL PRIORITY :
An un-trackable international postal service that generally takes 7 to 21 days depending on your location (this excludes time spent in Customs). It will generally be delivered by your country's local postal service as listed here: http://postoffice.com/
If your parcel is delayed please check with neighbours or your local postal depot. Also if you reside outside the EU your parcel may be delayed at customs clearance and we would suggest getting in contact with them directly.
INTERNATIONAL AIRMAIL SIGNED / TRACKED / TRACKED & SIGNED:
A trackable service that generally takes 7 to 21 business days depending on your location (this excludes time spent in Customs). You will receive a "Dispatched" email from Hi-Fi Collective along with a link directly taking you to the Royal Mail tracking page. You can track also your parcel here https://www.royalmail.com/track-your-item#/
On this tracking page, it will have a link to the Royal Mail's delivery partner, the link is called "Continue Tracking", please click this for more tracking information.
Please note: International Airmail Signed parcels are only trackable whilst in the UK and at delivery. Between leaving the UK and the recipient address there will be no tracking information available.
Hi-Fi Collective Ltd.